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Full Time Patient Service Representative – Edgewood

Overview

The PSR will be responsible for greeting patients, activating patient files, and for providing support to patients and medical staff. Job duties include but are not limited to:

  • Promptly and professionally answers telephone calls (as well as retrieve messages that are received via answering service). Route calls appropriately, offering voicemail, paging, or redirection of calls as needed.
  • Greet patients/visitors, and assist and direct them accordingly. Phone or page employees to meet visitors, directs visitors to appropriate waiting areas, and appropriately and courteously screen solicitors for relevance to organizational needs.
  • Explain financial requirements to patients; collect and record copays as required.
  • Perform registration functions for new and existing patients.
  • Schedule patient appointments per guidelines given, and finalize patient schedules for previous day.
  • Maintain confidentiality regarding all patients.
  • Adhere to infection control/safety guidelines and confidentiality policies through HIPAA compliance.
  • Other duties as assigned.

This position’s primary location is in Edgewood, but will also be working 2 of the days at our Florence location.

To apply for this position, see below.

Location

Edgewood

20 Medical Village Drive
Suite 302
Edgewood, KY 41017

(859) 341-2510

(859) 578-2004

Book Online
More Info

Qualifications

  • Must be able to work in a fast-paced environment
  • Answer multi-line phone
  • Service oriented individual with professional demeanor
  • Ability to multi-task and have attention-to-detail
  • Have a commitment to excellence
  • Be dependable and flexible
  • Work in a team environment
  • Minimum of 1 year of administrative/receptionist experience
  • Must be accurate in scheduling appointments
  • Cash-handling experience
  • Excellent grammar both verbally and non-verbally

Physical Requirements

  • Be able to sit for long periods of time

Hours

Full Time, Monday – Friday 40 hours


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