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Full Time Patient Service Representative – Green Township


The PSR will be responsible for greeting patients, activating patient files, and for providing support to patients and medical staff. Job duties include but are not limited to:

  • Promptly and professionally answers telephone calls (as well as retrieve messages that are received via answering service). Route calls appropriately, offering voicemail, paging, or redirection of calls as needed.
  • Greet patients/visitors, and assist and direct them accordingly. Phone or page employees to meet visitors, directs visitors to appropriate waiting areas, and appropriately and courteously screen solicitors for relevance to organizational needs.
  • Explain financial requirements to patients; collect and record copays as required.
  • Perform registration functions for new and existing patients.
  • Schedule patient appointments per guidelines given, and finalize patient schedules for previous day.
  • Maintain confidentiality regarding all patients.
  • Adhere to infection control/safety guidelines and confidentiality policies through HIPAA compliance.
  • Other duties as assigned.

To apply for this position, see below.


Green Township

3301 Mercy Health Blvd.
Suite 215
Cincinnati, OH 45211

(513) 481-5100

(513) 481-3880

Book Online
More Info


  • Adapt to changing priorities and business needs
  • Be flexible and not easily flustered
  • Give great customer service
  • Work in a fast paced innovative environment
  • Experience with EMR systems
  • Proficient in Microsoft Word and Excel
  • Self-motivated
  • Focus on what is best for the team over the individual

Physical Requirements

  • Be able to sit for long periods of time


M-F 830am-5pm
40 hours per week

Apply for this position

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