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Full Time Patient Service Representative – West Chester

Overview

The PSR will be responsible for greeting patients, activating patient files, and for providing support to patients and medical staff. Job duties include but are not limited to:

  • Promptly and professionally answers telephone calls (as well as retrieve messages that are received via answering service). Route calls appropriately, offering voicemail, paging, or redirection of calls as needed.
  • Greet patients/visitors, and assist and direct them accordingly. Phone or page employees to meet visitors, directs visitors to appropriate waiting areas, and appropriately and courteously screen solicitors for relevance to organizational needs.
  • Explain financial requirements to patients; collect and record copays as required.
  • Perform registration functions for new and existing patients.
  • Schedule patient appointments per guidelines given, and finalize patient schedules for previous day.
  • Maintain confidentiality regarding all patients.
  • Adhere to infection control/safety guidelines and confidentiality policies through HIPAA compliance.
  • Other duties as assigned.

To apply for this position, see below.

Location

West Chester

8899 Brookside Court
Suite 101
West Chester, OH 45069

(513) 481-5100

(513) 481-3880

Book Online
More Info

Qualifications

  • Adapt to changing priorities and business needs
  • Be flexible and not easily flustered
  • Give great customer service
  • Work in a fast paced innovative environment
  • Experience with EMR systems
  • Proficient in Microsoft Word and Excel
  • Self-motivated
  • Focus on what is best for the team over the individual

Physical Requirements

  • Be able to sit for long periods of time

Hours

M-F 830am-5pm
40 hours per week


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